Fair & Transparent Refunds

01

Policy Overview

This Refund Policy governs all services provided by Rule Worldwide Softech Pvt. Ltd. All our projects use milestone-based billing, which means payments are made only after specific deliverables are completed and approved — reducing the risk of disputes.

We want every client to be completely satisfied with our work. If you have concerns about a deliverable, please raise them during the review period before making payment for that milestone.

02

Eligible Refund Scenarios

You may be eligible for a full or partial refund in the following circumstances:

• Unstarted work: If we have collected an advance payment and have not yet commenced any work on your project, you are entitled to a full refund of the advance within 7 business days
• Incomplete milestones due to our fault: If we are unable to deliver an agreed milestone due to our own failure, and after reasonable time extensions still cannot deliver, you are entitled to a refund for that specific milestone
• Service cancellation by us: If Rule Worldwide Softech cancels your project without cause, all advance payments for uncompleted work will be refunded in full
• Major deviation from agreed scope: If delivered work significantly deviates from the documented and approved scope without your consent, and we are unable to rectify it within a reasonable timeframe

03

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Work has been delivered, reviewed and approved by the client
• Payment has been made for a completed and accepted milestone
• Project delays caused by the client (late feedback, missing assets, scope changes)
• Change of mind after work has commenced
• Dissatisfaction with technology choices that were mutually agreed upon in the project scope
• Third-party service costs (domain registration, app store fees, API costs, etc.)
• Consultation fees for completed consultations
• Hosting, server or infrastructure costs already incurred

04

Project Cancellation

If you wish to cancel a project in progress:

• All work completed and approved up to the cancellation date must be paid in full
• Work in progress at the time of cancellation will be billed on a pro-rata basis
• Any advance payments covering future, unstarted milestones will be refunded within 15 business days
• All deliverables for paid milestones will be handed over upon receipt of any outstanding balance

Cancellation must be submitted in writing via email to info@ruleworldwidesoftech.com with 30 days notice unless otherwise agreed.

05

Refund Process & Timeline

To request a refund:

• Email us at info@ruleworldwidesoftech.com with subject: "Refund Request - [Your Project Name]"
• Include your project details, invoice number, and reason for the refund request
• Our team will acknowledge your request within 2 business days
• We will review and respond with our decision within 7 business days
• Approved refunds will be processed within 15 business days via the original payment method

06

Dispute Resolution

We strongly prefer resolving any payment or refund disputes through direct communication. If you are unsatisfied with a refund decision:

• Request an escalation call with our management team
• We will make every reasonable effort to find a fair resolution
• If mutual resolution is not possible, disputes will be resolved as per Indian law and the jurisdiction of Chhattisgarh courts

07

Contact for Refunds